The Zone Smoke Shop

Review (149) 4.3

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  Jamie W. “Dragon” La Croix

  3 weeks ago

  Awesome selection top notch customer service

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  Tina Marquez

  2 months ago

  I love The Zone Smoke Shop. They always have what I need. I never have to shop around. It is always packed with inventory. The parking lot gets packed because there are other business there.

• 

  Patrick Martell

  4 weeks ago

  Friendly staff, good selection

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  Helen Wesley

  a year ago

  What happened to this place? Used to be one of the best in Albuquerque but the last time I visited they didn''t have the merchandise they usually have and seems like it turning into more of a smoke shop in which there is already an over abundance of. I used to go out of my way to come here but now I might as well visit the local smoke shop down the road.

• 

  Siara

  3 years ago

  They have really great products at standard pricing. 3 stars because the cashier was being rude when I asked him a question. I had bought 2 greeting cards from the 50% off shelf and when I paid the price was more than I anticipated and I was trying to figure out why. On the receipt I was charged for 4 greeting cards they were only $2 so no biggie I was just hoping to grab two more. I told the guy at the register and he explained that the charge was for the envelopes which I assumed came with the card and was included in the price. I said “oh that’s weird most places don’t charge for envelopes” (there was no price sticker on the envelopes only the cards) he replied rudely “ No, most they charge for envelopes everywhere”. Which isn’t true at all I’ve never gotten a card of any kind and been charged for the envelope it’s usually included in the price of the card. I was thrown off by his attitude so I left. The fact that I had to pay for the envelopes wasn’t the issue, he could’ve explained nicely what the charge was for. The cashiers response could’ve been much friendlier. I wasn’t being confrontational. The employee that originally helped me when I walked in was very friendly, helpful, and polite. Maybe the employee could use a refresher on customer service.