Pipe Dreams LLC

Review (240) 4.6

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  Clair Paul

  a month ago

  I visited Pipe Dreams a handful of times and enjoyed their knowledgeable and friendly customer service. I was in three times this week because my o-pen no longer functioned properly and I was gladly given a replacement. On my second visit, I was concerned that the cartridge I bought was malfunctioning. The customer service representative recommended purchasing another battery. Despite purchasing another battery, it was apparent the cartridge was faulty. I had to pull so hard in order to get a hit that the oil began to dispense through the mouthpiece. On my third visit I brought in the cartridge and the customer service rep remembered me from the following day. I explained the issue and showed her the oil that was in the tip. Oil was leaking from the bottom and sticking to the heating element as I twisted the cartridge off the battery to show her the defect. The sales rep said she had never seen this before and I was welcome to pick another cartridge to purchase. I asked if it was feasible to receive any type of exchange, considering the amount of product that was left in the cartridge, and the visible leakage. I was told they don’t take returns and once the product has left the store they are no longer liable. I understand their policy and, honestly, I know they did try to help diagnose the issue. However, if I’ve come into the shop three times in one week for the same issue I would take into account that I do want to support this particular local business for a reason. It’s the little things that keep a loyal customer.

• 

  Carlos Diaz

  in the last week

  my favorite smoke shop by far that ive ever been to ! very welcoming, amazing staff, great vibes overall! there''s a great selection for anything id need to get like cartridges disposable or not, bud, prerolls, edibles, glassware, grinders, Anything I''ve needed to find has been here at a very good price! they have delta 8 and HHC and other variations. lots of good deals if you make an account with the store and even the t shirts and bags and ash trays/various other items are really cool! this shop is amazing, just a little too dangerously tempting for me when i shouldn''t be spending as much lol but even then, some very affordable options and good deals, and if you do want to spend more, Very gorgeous glassware that i think is from local artists :O super amazing, love this place!! there''s also cool posters for local events usually on the front windows and a little basket of free stuff like stickers or candy, just literally the best vibes from this place, super stoked to have an awesome smokeshop nearby after moving here recently :>

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  Bantuman Mother Land

  3 weeks ago

  One of my favorite smoking products store with friendly knowledgeable staff and wide variety of products at reasonable prices.

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  Brandon Brunson

  6 months ago

  Pipe Dreams is a smoke shop located in the Bay View neighborhood of Milwaukee, Wisconsin. The shop has been in business since 2010 and carries a wide variety of smoking accessories, including pipes, bongs, papers, grinders, and more. They also sell a selection of CBD products. The shop is owned and operated by a friendly and knowledgeable staff who are always happy to help customers find what they''re looking for. They have a wide selection of products to choose from, and their prices are very reasonable. Pipe Dreams is located in a convenient location on Kinnickinnic Avenue, which is a major thoroughfare in Bay View. The shop is open seven days a week, so you can always find what you need when you need it.

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  Kelly Zernia

  7 months ago

  I''ve been coming in pipe dreams for at least ten years, long before I lived in Milwaukee. This is a Milwaukee GEM! Always friendly, welcoming and helpful. LGBTQ+ friendly business. Also, just a downright cool vibe.