Alta Loma Smoke Shop

Review (31) 4.4

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  Alex Ochoa

  6 months ago

  I went to this smoke shop today lady told me that if I gave her my phone number I could be signed up for vape deals shortly after I exited the store I got a text from some boss revolution to send money to Nigeria beware not cool will be reporting asap

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  Johnny R.

  10 months ago

  I’ve been going to this store for a few years now, it was a good store before, then it changed ownership and it became a great store! Sonny is great, he is knowledgeable and cares about taking care of his customers. He understands fully that his customers are his paycheck and he and his wife and the few employees do an excellent job of maintaining knowledge, providing good information to help me make informed decisions on vape products and they offer a great selection of accessories, coils, tobacco products and other items related to enjoying tobacco, cigs and cigars, hookah products, candles to help with smoke smells, Kratom, sage, incense, etc etc. they always provide excellent customer service to me. The few times I had an issue with a product that I purchased there, they made it right and were happy to assist me and keep me happy. I also am not a person that will go in and be crazy and have unrealistic expectations on what can be done. They have replaced defective mods. They have replaced items that were “lifetime warranty” guaranteed. Sonny was happy to assist and provide a proper solution. It’s very nice to know I can go in there and be greeted by name. Sonny and his family and staff have done a great job of making me feel that I am valued by his family as a loyal customer. Sonny is courteous, knowledgeable and almost always has answers to questions. I have remained a loyal customer and wish I could remain as a loyal customer, unfortunately I am moving out of California and will not be able to walk in weekly as Ive done for years now. its rare when you can walk into a business and they know your name. i will miss the shop, I will miss Sonny and his family and their staff. i only hope that the next shop i go to for my smoking, vaping and accessory needs is as good as this shop. however, i know its probably an impossible thing because this shop along with the owner and staff are one of the best in the business. Thanks for running a great place to shop for my vaping needs. Sonny, i wish you and your family unlimited success. the customer loyalty program rocks!!

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  danielle lisso

  a year ago

  This smoke shop is beyond amazing. Sunny is SO knowledgeable. I saw so many different products while here that I now have a wish list. This is going to be a new weekly stop spot for me. ASK FOR SUNNY! He’s the best!

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  Austin Sarinana

  3 years ago

  Great customer service, and friendly! My girlfriend bought a Bang XL here that ended up having blocked air flow and a burned taste. They were very willing to work with us and try to find a solution that was helpful and fair to both parties. Always recommend going here, you can find better prices, but with their punch card it ends up working out well enough that I seldom go elsewhere

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  Loren Fontaine

  3 years ago

  Purchased a vape that ended up being faulty, went back the next day to get new ones. Guy up front was helpful in finding one that worked out. Super chill place. Will definitely continue to go there