Xhale City - Roswell | CBD • Smoke • Vape |
Contact Info
Opening Hours
| Monday | 10:00 AM – 12:00 AM |
| Tuesday | 10:00 AM – 12:00 AM |
| Wednesday | 10:00 AM – 12:00 AM |
| Thursday | 10:00 AM – 12:00 AM |
| Friday | 10:00 AM – 12:00 AM |
| Saturday | 10:00 AM – 12:00 AM |
| Sunday | 11:00 AM – 11:00 PM |
Review (145) 4.4
Jack was very helpful. Knowledgeable and good taste. Ended up buying 2 pieces instead of the 1, I had intentions to.
A Disappointing Experience at a Smoke Shop👎👎👎 I recently had an extremely disappointing and frustrating experience at a local smoke shop that left me feeling unfairly treated and falsely accused. I believe it is important to share my experience to help others make an informed decision. Upon entering the smoke shop, I was initially impressed by its wide selection of smoking accessories and products. The atmosphere seemed inviting, and the staff appeared friendly. However, my perception quickly changed when I became the victim of an unwarranted accusation. I approached the counter with the intention of purchasing some tobacco-related items. I presented my valid identification card, which clearly displayed my date of birth, in order to confirm my legal age. To my shock and disbelief, the employee accused me of using a fake ID, claiming that it did not appear genuine. I was taken aback by this accusation as I have used this ID countless times without any issues. Nevertheless, I remained calm and tried to explain that it was a legitimate identification card. However, the staff member refused to listen to me, and instead of trying to resolve the situation in a professional manner, they simply turned me away, denying me any further service. What struck me as most concerning was the lack of respect and understanding displayed by the staff. Rather than giving me the benefit of the doubt and engaging in a constructive dialogue, they chose to make assumptions based on their subjective opinion. This kind of behavior is not only disrespectful, but it also reflects poorly on the establishment as a whole. The "manager" said, "I am the president, I can do whatever I want." As a customer, I expected to be treated with dignity and fairness, regardless of any misunderstandings that may arise. Unfortunately, this smoke shop failed to meet these basic standards of customer service. I strongly urge others to exercise caution when considering this smoke shop for their smoking-related needs. The unprofessionalism displayed by the staff and their lack of willingness to rectify the situation were deeply disappointing. It is important for businesses to value their customers and handle conflicts in a respectful and unbiased manner, which was clearly lacking in this particular establishment. In conclusion, my experience at this smoke shop was one of frustration and injustice. I hope that by sharing my story, others will be spared from similar mistreatment. It is essential for businesses to uphold high standards of customer service and treat each customer with fairness and respect.
My experience with this location was definitely a 10/10. I was soooo green about vapes and what I was looking for. Jewelz took care of me. She was amazing helped me with my new purchase and had a lot of knowledge!!! She took her time explaining the differences in devices and juices. She was very patient as well. We need more people like this in our world. Great job 👏 Thank you for your help!!!
So I am very picky and particular when purchasing a vape product ( or most anything I may be purchasing for myself). I take FOREVER when making my decision on many purchases. Anyhow, Tyler, Jared H, and Cameron, are always so patient and extremely helpful with me when making my decision. I have been going to this store for years and these guys always take the time to help me out when deciding what it is that I actually want. They have never “pushed” a sale on me or even tried to rush me along. Instead, always explaining and taking “their” time to help me out! Very informative and extremely patient! If your not sure what you want or where to go…do yourself a favor and check this place out! You will be happy you did!!
This place is great. Mason just provided the best customer service I''ve had at any business in years. Extremely knowledgeable, patient, listened and provided an excellent solution for my needs. Mason was determined to make sure I left happy. Xhale City also has awesome holiday sales and a customer appreciation program that will save u extra $. I highly recommend!!!