Vapor Trails Smoke Shop

Review (184) 4.4

• 

  Michelle Martinelli

  a month ago

  I just got back from this store and let me tell you Emily is amazing. She knows everything about all the products. If I owned a business, I would hire her immediately. She answered all my questions and most of all she is KIND.. To management I would give her a raise and not just a smiley face on an email. Thanks Emily see you again soon!

• 

  Guy Alhaig

  a month ago

  Shout out to Emily my visit today was very welcoming she’s very knowledgeable, it helped with my purchase.

• 

  Eric Ballester

  4 months ago

  i got the chance to speak with emily and we talked for a little about bongs and stizzys and she taught me a lot and she’s very sweet. i had a really nice innocent conversation with her :)

• 

  Stelina Blu

  5 years ago

  Super happy with the service and the guy was so kind to give me a discount plus having s medical card you get 5% off. I found what I was looking for and actually left with 2 of them! I like this place and would totes go out of my way to buy my accessories there.

• 

  Austin

  5 years ago

  I have really enjoyed my experiences with this smoke shop in the past. Unfortunately, I will be unable to shop here after today. I was in the shop yesterday looking for a handheld vaporizer for concentrates, and the salesman directed me to first the Firefly and then eventually the Hera 2. I purchased the Hera 2 at $150 and immediately went to a friends house to test it out and get their input. My friend said that I should immediately take it back and not use it at all. I did not listen to him and decided to give it a chance, after all the guy at the smoke shop highly recommended it for my intended use. I was incredibly disappointed. The battery charged to 100% but then immediately dropped to 80% when unplugged. There was only one temperature setting for extracts, and it would take quite a while to heat up to temp. The heating element is built in to the mouthpiece which turns out to be a huge design flaw because it burns your lips as you inhale. I realized that testing this product was a huge mistake, and I panicked to try and get it clean. I was at with cotton swabs and alcohol for about 30 minutes until I got it as close as I could to the condition in which I purchased it. I immediately returned to Vapor Trails yesterday afternoon to try and return it. I was aware that they could not accept used pieces so I made the big mistake of lying and saying that I hadn''t used the vaporizer yet. The salesman said he didn''t have the authority himself to do anything but to come back on Saturday and talk to his manager. I returned to the store today, Saturday, and he directed me to the manager. I told her what happened and she seemed understanding and immediately said, "Did you use it?" To which I lied and said no. She smelled it and immediately accused me of lying and started handing it to her coworkers so they could smell it. I started to get really uncomfortable and after trying to make excuses ended up just admitting to using it and being really dissatisfied with it. I told her I know this looks really bad and I was embarrassed to return a product and say I was dissatisfied because I''ve never had to do that before but 150 dollars is a lot of money to someone like me. She said she could give me a discount on another piece but I couldn''t afford to buy anything else as this product already broke the bank a little. I just got flustered and embarrassed so I said sorry and just walked out feeling awful. I feel it''s important to note that If I hadn''t lied about using it I honestly doubt it would have changed the outcome. The consensus seemed to be they wouldn''t take it used because it becomes garbage that they can''t sell. What I learned from this experience is that I clearly need to research and become very knowledgeable about all products before making any purchases. It was a mistake to rely on the person behind your counter. He clearly didn''t listen to my needs as a consumer and pushed a product that was wrong for me. All in all, I''m giving you 3 stars because of this experience and the fact that I can''t shop here anymore. I feel like that takes away from all of my previous 5-star experiences.