US Tobacco and Vape

Review (117) 4.5

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  Shellsea Mcreynolds

  2 weeks ago

  I’ve visited this shop for the past three years and one worker plus the manager/owner had always been pleasant. I made a stop at night and there was a new worker. She did not ask to see my ID and when I offered it once again she didn’t verify that I was of age. The vape I purchased this night is the first from this store I had an issue with. It tasted almost rancid maybe it had sat awhile? She basically told me I was out of luck. At this point I’m frustrated because we spend maybe a total of 100 a week in this store my husband and I combined and i asked her why she never bothered to follow legal procedures and ID me. She stated bc the manager who was not there knew who I was she did not have to. Once I informed her that she was ill informed because I have never once in my life seen her she proceeded to get defensive so I followed the procedure to make a police report for failure to ID. This worker brought her boyfriend into the store to use as an intimidation tactic although I was never violent, or threatening her. He asked me to leave the store when I asked for the paperwork that showed I was 86d and trespassing for having reported them for failure to ID the paperwork was not given to me. The manager when he arrived realized I was a faithful customer tried to rectify the situation but the harm was already done. We have chosen to take our service else where due to the online prices being cheaper but also due to the humiliation of the manager insinuating I was drunk bc I was letting them know correct ID procedures. Please check your vape pens before leaving this store do not enhale anything that can cause harm if it did sit for long. I can’t say it factually did but the pen I received was definitely not safe in my opinion. Editing to add at the end of the ordeal that took us over an hour the owner took back the rancid pen and replaced it with a mellow fellow that seems to be okay.

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  Elizabeth Diaz

  3 months ago

  I have been coming to this vape shop for about a year and walking in the ladies are always the sweetest amazing and friendly and very accommodating to my needs.. if a vape doesn''t work or missing something they change it for me I have never had one issue in this store. The owners are amazing as well very funny and friendly I recommend this shop 10000000%

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  Angie Emm

  3 weeks ago

  The two young ladies who work there are always consistently friendly, knowledgeable about all products sold in the store and extremely professional.

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  Denise Vaccaro-Walton

  2 months ago

  Manager great and helpful getting you what you need, staff is polite and focused on helping the customer not their phone, no youngsters hanging out like it''s their living room as seen in so many local stores and spotless...all the things I look for as a customer spending 💰...keep up the great customer service

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  Mark Rembold

  a month ago

  I bought a disposable vape there and it ended up being counterfeit. After bringing it up to the stores attention they did give me a refund but they still continue to sell the product. I would check the QR code on any disposable before you walk out the door. Counterfeit ones are dangerous as they skip safety regulations.