Smokin'' Joe''s Tobacco & Beer Outlet

Review (23) 3.7

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  49erfan

  3 months ago

  I''ve always gotten great service until today. Since no one seems to know how to reach the manager, here''s my review. The short, chubby, woman with mouse brown hair harassed the man ahead of me because he had on sunglasses. He was possibly Nigerian. He was very gracious. I''ve seen this employee before. When my turn came, she kept calling me "hon". I very politely asked she not call me that. As she went to get my item, she said "since I don''t know your name, I''ll call you hon". REALLY? It got worse. She wouldn''t take my virtual card, so I had quarters, which she refused. She had 30.00 already. I said nicely, you''re on a roll today! So I used plastic, requested a receipt, which she thrust at me. She then said sarcastically as she turned away "have a nice day hon". The next customer was white. She said loudly for me to hear " oil can I help you hon", on purpose, and then they laughed. I don''t need or deserve that kind of treatment. I CAN EASILY GO ELSEWHERE. I go to this one because of the service and the friendly staff. I WON''T BE BACK TILL I HEAR FROM MGMT. Please keep in mind the 2 customers she harassed were. It white....she really got off being rude to me and I don''t appreciate it. She needs to be transferred or fired. KEEP IN MIND THE PICS ARE OF THE STORE I WAS TREATED RUDELY. Obviously the SE14th store doesn''t care about the treatment I got from their girl. I have found another place to shop, and I''ll gladly give them my money

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  Donald Backer

  in the last week

  Female store employee that usually works 2-11 range is rude on the phone or doesn''t answer

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  Steve Shultice

  a year ago

  Girlfriend had bad experience 4/11/022. 930am. Clerk Caia appeared to get angry when request was made for phone number to make a comment on the poor service on 4/08/022. Seemed to be confrontational and was rude to Jodi and upset her badly. The transaction was unpleasant at best. Am long time customers and spend alot of $ in your store regularly. Have not had any bad experiences in the past. But there seems to be a problem now. Have been in retail for the last 9yrs. and I feel that this behavior should be addressed. Jodi is very offended and probably will take her business elsewhere. I would like to have this addressed and be informed of your investigation.

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  Blake Curtis

  4 years ago

  Good selection of tobacco products, smoking accessories, and a wall of beer. They do carry very inexpensive cigarillos ( little cigars ) which is good to know if you are looking to save money on being a daily smoker. Staff is friendly, looks clean. More of a 4 and half stars since I rarely give five stars.

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  Alex Wells

  3 years ago

  I went here for kratom on Sunday because no one else was open. Anyways, smokin joes was open about 3 hours earlier than anyone else. The woman working behind the counter was extremely pleasant and very helpful. I’ll be going back to smokin joes based on this interaction alone.