Smoke shop Tobacco House all vape juice Disposable vapor e cig puff bar glass pipes hookah n cigar

Review (54) 4.1

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  Rachel Rose

  5 months ago

  BEWARE- cheap merchandise that will break and they do not allow exchanges. The battery I purchased turned on and appeared to heat. I thought it was an issue of needing to charge. I tried multiple times and different ways and it did not work. I tried to return it and since they told me it was almost two weeks they would not accept their product back in exchange for another one. Do yourself a favor, go to a reputable place that allows refunds and exchanges when their products are broken. Poor customer service. Do not recommend.

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  Zoya Orlova

  5 months ago

  Came here to buy a vape juice. Asked specifically for a non-menthol. Carlos sold me a juice. I came home, opened the juice, and immediately smelled menthol. Came back the next day asking to exchange it. Carlos said they don’t do returns on sale items. I said it’s not a sale item, I paid full price. He said “no, any item we sell is a sale item, because it’s for sale.” I stood there dumbfounded and told him I asked specifically for a non-menthol. He said he didn’t notice it said menthol on the label. He said he’s just an employee and the owner doesn’t do exchanges on anything. Mind you, he had just gotten off the phone with the owner because another guy had come in for an exchange after also being sold the wrong product. He didn’t want to give him the exchange, either, btw, even though he absolutely should’ve gotten one. I told him “I just saw you call the owner and he authorized that exchange.” He said he knows the owner and he won’t authorize the exchange and if we want we can come in on Saturday to talk to Hank. So I guess we’re coming in on Saturday. Avoid this place unless you want a headache.

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  Marcella Hairapetian

  9 months ago

  They treat me good all the time. I''m always running in a spaz way n They have had the patience, respect and to treat with 110% customer service. Awesome!!! Also the Smoke Shop has a lot of products to chose from. You think just going to run in store for one thing , but everything else catches your eyes. Then you realizes $50bucks later. But it''s all worth the spending.

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  Chelsie Davis

  a year ago

  Good smoke shop. The owner and his son usually work and ther counter a lot of the time which is nice to see. Good prices on most things I''d say. Very friendly staff, always knowledgeable about their products if you have questions about anything. Not the biggest smoke shop in the world but they sell a lot of different products so they probably have what your looking for. I have been going to this place for 15 years now, and have never had a bad experience.

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  Omid Rowshanzadeh

  a year ago

  Great selection & customer service, Shaadi and Eddie, I hope I didn''t butcher their names! they are patient order whatever might be out of stock, when you take into account the shipping fees their prices are competitive. Seeing these guys and chatting with them and getting their advice has made Tobacco House my one and only shop.