Smoke City

Review (18) 3.2

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  Michael Thurston

  6 months ago

  Yeah this place has a decent variety but their prices are high. If it wasn''t 8am and my store less than a mile down the road was open, I would''ve saved $8. This place has no deals. Go a quarter mile down the road and save $$. How do you have no deals??? $28 for 2 vapes??? I''m going to wait until 9 a.m. from here on out and get 2 - $20. I''m not wasting $8 anymore, it adds up.

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  K Mody

  a month ago

  Service is never with a smile, and always just blah….but they have what I need. UPDATE: no improvement whatsoever. Clearly not a priority for ownership. Service at literally every other smoke shop nearby is far far better : SmokeBucks, Strange Clouds, etc etc etc.

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  Amanda Martinez

  10 months ago

  Worst customer service ever. I came to the store at 10am. This smoke city is only open from 8am to 12pm. I don''t understand why there is a sign on the door stating "back In 10 minutes ". My husband waited outside for 20 minutes. So I called the store and the kid working said "he was using the restroom". I''m sorry if your literally open for 4 hours how is someone going to take 30 minutes in the restroom??? This makes absolutely no sense. I will never come back to this location. When he was finally done he answers the phone and give me an attitude, then wants to hang up on people. No manners. This store won''t be open for much longer.

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  L Miller

  a year ago

  Large amount of inventory but that’s the only positive thing I can say. Staff are mostly neophytes & often seem...aloof or stoned. Was sold an obscure mod with ancient USB-A port I was told would power my coils. It did not. Never used it, only saw in the tiny manual (literally had to use a magnifying glass) that it couldn’t reach my ohms, and confirmed it couldn’t recognize my coils. Brought it back a day later. Handwritten sign on door says NO REFUNDS/RETURNS, but I was not served squarely & just wanted to exchange this relic towards a newer more expensive mod with enough range. Was given a support email address handwritten on a post-it note (very professional) where I could try to get authorization for an exchange. After 2 emails over the next week, never got a response. I can understand reasons why many returns or exchanges aren’t possible, like health, but this was just a battery brought back a day later in it’s packaging exactly as it was when purchased. Your managers should have leeway to make these calls themselves, not have to write out some super-secret email address with a decoder ring. When a customer has an issue & tries to be accommodating, good vendors respond in kind. I took my business down the road to Haze Vape & that’s where my business will stay.

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  Jay Brown

  11 months ago

  I’ve been to all of the smoke cities but this one is by far the most clean and well put together out of em all! There’s also a guy named Jordan that I see almost every time I visit that helps me out and makes dope conversation! Amazing customer service! You’ve got a loyal customer!