Royal Cigar and Tobacco

Review (136) 4.4

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  STARR MVP

  2 months ago

  So today I bought a dud typically they open the package and let you try it today was not the same she put the box on the counter didn’t ask if I wanted to try it and I honestly didn’t even notice so I left and now she want to tell me because I drove ten minutes home just to drive 10 mins back that she can’t replace it everybody in their has a bad attitude except Paige she’s always very nice to me and always opens it and asks to avoid this happening she deserves a raise I’ve heard them gossip about her so I figured I’d go ahead and expose that the two that have bad attitudes are the short girl with brown hair and the flamboyant chubby guy were commenting on Paige’s size hoodie talking bout how dude can fit in it giggling when I walked in and the short one looks like she picks at her face an awful lot lately 🧐 but anyway I just want to warn anyone thinking of taking their business there because after today that’s the last thing I want best budz actually refunds them typically it’s honestly sad when a store owner lines their pockets I’ll gotten.

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  Duane M

  3 months ago

  I like cigars. This is the best cigar selection I have found in Lancaster. They have a good selection and accessories. A little high on prices, but I don''t mind in order to support a local business. Half of this store is stuff I know nothing about. I think it''s vaping products? They also carry pipe tobacco and accessories. The staff has always been polite. The owner is always nice and interested to know if he is missing anything the customer wants.

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  Christina

  2 weeks ago

  My go to shop for disposal vapes, & glass devices. The staff is always very friendly, and unlike most stores they allow you to browse without the constant " can I help you. Yet when ready they are there to assist look at something

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  Matt Griffith

  6 months ago

  ***Update*** After numerous visits Owner Sam has repeatedly put old moldy cigars from other shops that he closed into this humidor... he simply wipes the cigar and puts it on the shelf... buyer beware... other nonethical practices as well... I do not recommend or endorse this company as a whole any longer. He has multiple locations including zanesville, pickerington, hocking hills, lancaster....once again BUYER BEWARE!!! Super super super friendly. As far as the cigars go: The humidor is a little small, but don''t let that fool you, the selection is great, especially for the size. Very reasonably priced. Very clean!!!! Keep up the great work everyone!!!

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  Jenny Ballenger

  2 months ago

  I bought a vape at this store that did not work they refused to replace it stating there were no refunds the girl tried my vape without my permission which is a health violation due to covid and she still refused to replace it this all happened within 15 to 20 min of purchase of the vape. That could be considered attempted murder if she happens to be contagious with covid. I would like for the store owner or general manager to contact me.