My smoke shop

Review (63) 4.0

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  Marcella Marcella

  a year ago

  This place is a disgrace. This are selling contraband elfbar the products which by are illegal and they were rude and unscrupulous people they asked us to open up the product which we did and then we thought better of ourselves because I guess once it’s opened up you can’t return it even though they said they would take it back then they change their mind so this place is not only unscrupulous but they’re doing business in a manner that is unacceptable do not visit the smoke shop ever. Worst smoke shop we have ever been to and we are lifetime Burbank residents. I’d picket this place if I could but I will report them to the BBB.

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  TheYoungestOldHead

  8 months ago

  Came around 10:46 am says it’s open but door locked and no one present in the store. No sign saying they’ll be back very unprofessional.

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  Tom Walton

  7 months ago

  This is the most expensive cigarette store in the area. I would recommend going down to magnolia and buen to vista it''s much cheaper

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  M Martinez

  a year ago

  I bought a $30 vape that when I tried it smelled and tasted like mildew. The vape was clearly defective and the clerk working at the time did not let me exchange it for another one. I’ve been to a few vape stores and I don’t understand why did one won’t let you exchange for a good working one. Anyways stay if you like good customer service.

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  Ruth B.

  4 years ago

  We bought a piece of glassware here, took it home, and it cracked from the heat of the nail on first use. We took it back, and they told us they were a no-exchanges store. We explained that we''d just been there, that we weren''t children, and we knew how to care for our glassware. They gave us another piece. Like the first, the second cracked from the heat of the nail. This has not happened on any of our other glassware using the same nail. In short, this store sells cheap, low-quality glassware, doesn''t stand by what they sell, and has mediocre service. (EDIT: Owner replies to customer comments with insults. Sir, change your business model, sell a quality product, be respectful, and your customers- AKA your livelihood- will leave you better reviews! You won''t have to ask your friends to leave them!)