Monkey House Smoke Shop

Review (44) 4.3

• 

  Aracely Gutierrez

  6 months ago

  Walked in to purchase two vapes, bought a rainbow and a lime ice cream Hyde. Never been in here so didn’t know the policies (which you should be told before purchase at checkout), both vapes were burnt. The smell was there so it was incredibly confusing for them both to crackle and taste burnt. Asked what could be done and the cashier stated she could only offer a small discount on another vape but it would have to be repurchased. Called to ask about it and the manager on the phone became incredibly condescending by mansplaning to me the way a vape works (i worked 9 months at a vape city) and said the only way to receive a refund was if the vapes were electronically defective. Which, the coil being burnt is an electrical defect. I then asked what he would call a burnt coil if it wasn’t an electrical defect, and he then again, mansplaned what it meant for the coil to be burnt and stated the vape had to be hit too long or too often for it to burn. I again stated how that made me exactly confused as the smell was there but it had no flavor but of butt and crackled. He then said he took the vapes out of the trash (as i didn’t want them??) and smelt the vape and determined i was lying about it being burnt. These dudes just pick and chose what electrical defects it can have and then decide to mansplane about what a vape is. Overall the cashier girl was nice and I knew it had nothing to do with her. But i’m out $15 and ended up going to Vape City where they never act like they know more than the customer. Tried asking simple questions with whatever bun head is acting manager and he insisted hE kNeW wHeRe I wAs cOmIng fRom. Don’t go here if you’ve never been, cause oopsie if your vape doesn’t work but there’s a cloud. And yes i did curse at you and i’d do it again.

• 

  Analisa Garza

  a year ago

  I absolutely love going to this location, I am greeted every time by the excellent employees. Mike is literally amazing, his recommendations are on point with what I would like. At this point I go in and ask him to pick stuff for me! Everyone I have encountered have also been great. Never disappointed when I come here.

• 

  Dustin Lloyd

  3 weeks ago

  Needs better Kratom or more in stock

• 

  Mario Guerra

  11 months ago

  I like this store the most out of all the CBD stores. Excellent customer service, great prices, best deals around. 🐵🦍🦧🐒

• 

  Marcos_lifts&eats Garza

  3 years ago

  Ok so I''ve been to this shop 4 times and have boughton some fairly expensive products 3 out of 4 of them were broken and I sent back to the manufacturer. And the worked need alot of education they couldn''t answer any questions i had or they would lie to my face. Nun of the glass there is american made it''s all china and I get told that its american . Ik what american glass looks like it''s not as thin like those l. So I expected more from this shop instead it''s a disappointment. Worst shop in the valley hands down