Haven Smokes & Ecigs

Review (116) 4.2

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  Toka Pearson

  3 months ago

  Stopped at Haven Smokes and cigs today and asked for Newport shorts in the soft pack; the store representative (Kyle) did not inform me that the Newport shorts were out of stock and rang me up for Newport 100''s, without informing me. That is why he tried to place them in a bag, I never take a bag and asked him to place the items on the counter, ah I''m is when I notices the items were incorrect. Before leaving the counter I informed the store representative (Kyle) that he had given me the wrong items, to which he replies there is a no return policy, however, the error was his , and I had not departed from the store and I was still at the counter. He was rude as heck. I won''t go back there and will tell my friends not to patronize this establishment. Wish that I could give them a zero. I would not be upset had the error been mine, but the error was his and he should have owned up to it. Kyle provided me with no other cigarette options and just rang me out. I feel as though he stole from me because I have items that I cannot utilize in any way and he refused to correct his mistake. He is a poor representative for this company. Sarah and the rest of the team are awesome, but I won''t patronize them because of Kyle. Kyle should be a prison guard, not someone working with the general public. He never smiles and does not have a friendly demeanor at all.😡😡

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  cholupa2

  2 months ago

  I’ve been going there for years to get cigs and vape supplies. However, I recently bought yet a new vape and needed a new coil. I’ve been asking there for four weeks, and they have said that the ordered them but none have arrived. They have mentioned to go to their Northpoint store, which is in a terrible location, and I know that the employees regularly work at either of their locations. I’ve been told several times that the coils would be sent to the Durham store either from their order or the other store, and delivered to the Durham store, but they have never been delivered to the Durham store. I was most recently told to go to the other (Northpoint) location because they had loads of them. However, I don’t trust that at all, as I had previously called both locations confirming they had the coils, but neither did upon arrival. Brought the full vape device in every time to confirm fitment and what they had was never the right size. Unknowledgeable staff and/or unwilling to actually help

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  Adam Hamdan

  4 months ago

  Amazing place, genuine customer service. Really enjoyed speaking to the staff, highly recommended!

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  dylan haynes

  11 months ago

  The staff of this establishment are always there to help you and inform you on any questions you may have. It’s incredibly refreshing given the mass of options the stores provides. The manger(Brandon) always provides the best costumer service and does his best to accommodate any needs that may arise

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  GetFuct710

  11 months ago

  This shop doesn''t even deserve the one star. The only good employee at the store is Chris. The manager Brandon is a complete waste. He''s extremely rude. I''ve been in the store on multiple occasions and have seen him be rude to customers faces and even one time he talked about a lady once she walked out the door to another employee. He''s a nasty rude little man. If you need any vape shop items id go to the one up the street by dominos and stop giving this place your money.