Cloud 9 Smoke Shop

Review (121) 4.2

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  Jhayn Deaux

  a year ago

  I''ve been to this shop several times over the past few years and I''ve always received great customer service but this evening (10/24/2022) was the last time I''ll ever step foot in that place. The man, whom I assume is the owner, was not there as usual. He was always kind, helpful and welcoming every single time I shopped there. I never felt uncomfortable until tonight when the young girl with glasses made me feel unwelcome. I don''t know if she was high or has a problem helping certain customers. It seemed like she was on guard and her tone was very aggressive when I asked if a particular item was available. She was standing behind the counter near the door and just pointed to the item. She would not approach me and when I pointed to the item I had a question about she just leaned on the counter and did not give a direct answer. She stared at me the entire time, much so that she did not even look the item I was asking about. She just leaned against the counter at a far distance and stared. I wanted to purchase two items but left after that uncomfortable interaction. I have been going to this location for at least 4 years and even go out of my way to shop there even though there are shops closer to my new home. I will never step foot in that place again.

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  Jesus Cuellar

  3 years ago

  Knowledgeable staff, quality hand blown glass + great selection of hemp wraps.. exclusive flavors. Thanks Pop!!!

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  elida whitacre

  2 months ago

  Great experience and service! Really enjoyed this place 😊

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  Travis Templeton

  5 months ago

  They have a large selection of products and the owner is super nice.

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  Steven Smith

  2 years ago

  This dude is great. He knew every answer for every stupid question I had. The prices are great especially for the good location. Also, he was covid testing people for free. You didn''t even need to buy anything. He was just giving a service to the community. What an awesome place!